Legal

Terms of Service

The plain-language agreement between LumiFit and the gyms that run on it. No traps, no fine-print games.

Last updated: 2 November 2026

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between LumiFit (“LumiFit”, “we”, “us”), operator of lumifit.in, and the business that registers for an account (“you”, “your gym”). LumiFit is a business-to-business platform: by creating an account you confirm that you are acting on behalf of a gym or fitness business, that you are at least 18 years old, and that you have authority to bind that business. If you do not agree to these Terms, do not use the platform.

2. The service

LumiFit provides a multi-tenant, web-based system for independent gyms, including (depending on your plan): branded, installable web apps for your members, your trainers and you; a retention engine (attendance from proof of training, Churn Radar, automatic absence and win-back messages, a delivery history); workouts with an exercise library, plans and a logger; Form Coach; points, streaks, leagues and Cardio Arena; nutrition and progress tools; community, classes, referrals and lead tools; and the owner console. Features vary by plan as described on our Plans page.

3. Accounts and access

  • You are responsible for the accuracy of the information on your account and for keeping login credentials confidential.
  • You may create staff accounts (for example, trainers). You are responsible for the actions of everyone who accesses the platform under your account.
  • Members sign in to your app with their phone number and a password they set from a one-time setup code you issue. You must hand a setup code only to the member it was generated for, and you must not share a member's credentials with anyone.

4. Subscription, trials and billing

  • Trials and pilots. Where we offer a trial or a pilot, its length, the plan it runs on and what we ask in return are stated in writing before it starts. No payment card is required for a trial or pilot; at its end you choose a paid plan or your account becomes read-only.
  • Plans and pricing. The four plans are described on the Plans page; the price for your gym is quoted in writing before you subscribe. Prices are exclusive of applicable taxes, which are added on invoices where required.
  • Billing cycle. Subscriptions renew automatically, monthly or annually depending on your selection, as stated in your quote.
  • Plan limits. Each plan includes limits (for example, member count or locations). If you exceed your plan's limits we will ask you to upgrade; we will never silently bill you for an overage.
  • Changes. You can upgrade at any time (effective immediately, prorated) or downgrade effective from your next billing cycle.
  • Price changes. We may change prices with at least 30 days' written notice. Changes never apply mid-cycle to an already-paid period.
  • Cancellation and refunds are governed by our Refund & Cancellation Policy.

5. Acceptable use

You agree to use the platform only to operate your fitness business. You must not:

  • send spam, marketing blasts to purchased contact lists, or any message to a person who is not a member or lead of your gym and has not agreed to hear from it;
  • upload unlawful, infringing or harmful content — including to your exercise library or branding assets;
  • attempt to probe, breach or circumvent security or tenant isolation, or access another gym's data;
  • reverse-engineer, copy, resell or sublicense the platform, or use it to build a competing product;
  • use Notify, or any delivery provider you connect to it, in violation of the messaging and telecom regulations that apply to you;
  • misrepresent the platform as your own development when dealing with regulators or payment providers (white-label branding toward your members is, of course, exactly what the product is for — see Section 7).

We may suspend accounts that put the platform or its users at risk. Where practical, we will warn you first and give you a chance to fix the issue.

6. Your members and their data

  • For member personal data, your gym is the data fiduciary and LumiFit acts as your data processor, as described in our Privacy Policy.
  • You confirm you have the legal right to add your members' details and that you have obtained the consents required to send them notifications from your app.
  • You are responsible for honouring member opt-outs; the platform provides the tools to record and enforce them, and members can switch notifications off in the app themselves.

7. White-label terms

  • You may apply your gym's name, logo and brand colour to the member, owner and trainer apps and to the notifications sent through the platform.
  • You warrant that you own or are licensed to use every brand asset you upload, and you indemnify us against third-party claims arising from those assets.
  • White-labeling grants no ownership of the underlying software. LumiFit retains all rights in the platform, and your branding licence to us is limited to displaying your assets within your own tenant.
  • Member-facing surfaces include a discreet “Powered by LumiFit” notice on the splash screen.
  • On termination, your branding is removed and your apps are deactivated.

8. Third-party services and integrations

Notifications reach members through their devices and, where your gym chooses to connect one, through a third-party delivery provider using your own account with that provider. Your relationship with such a provider, including its fees and policies, is between you and them. We are not responsible for outages, delivery failures or policy changes at third parties; the platform records every attempt in your delivery history so you always know what arrived.

9. Intellectual property

  • LumiFit owns the platform, its software, design, exercise-library structure and documentation. We grant you a limited, non-exclusive, non-transferable right to use them for your business while subscribed.
  • You own your data: your member records, attendance, workout plans you author, and your brand assets. On request we return your data to you.
  • Feedback you send us may be used to improve the product without obligation to you.

10. Availability and support

We work to keep the platform available around the clock, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. Support is provided by email at contact@lumifit.in; response targets for your plan are stated in your quote.

11. Disclaimers

  • The platform is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
  • LumiFit is software, not medical or fitness advice. Workout templates and exercise content are tools for your trainers; your gym remains solely responsible for the safety and suitability of training programmes assigned to members.
  • Churn Radar, the absence ladder and the engagement tools are aids to your business judgement. We make no guarantee of member retention or revenue outcomes, and we do not publish retention figures we have not measured.
  • Form Coach is a training aid, not medical advice. It processes the camera on the member's device and offers general form cues; members with injuries or conditions should consult a qualified professional.

12. Limitation of liability

  • To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data.
  • LumiFit's total aggregate liability arising out of or relating to the service is limited to the subscription fees you paid in the 12 months preceding the claim.
  • Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct.

13. Indemnity

You will indemnify and hold LumiFit harmless from third-party claims arising out of (a) your breach of these Terms, (b) member communications sent without valid consent, or (c) brand assets or content you upload that infringe third-party rights.

14. Termination

  • You can cancel at any time from your dashboard or by emailing us; cancellation takes effect at the end of the current billing period, per the Refund & Cancellation Policy.
  • We may suspend or terminate your account for material breach of these Terms that remains uncured 15 days after written notice, or immediately for serious abuse (Section 5) or non-payment.
  • After termination you have 30 days to request a copy of your data, after which it is deleted in line with our Privacy Policy.

15. Governing law and disputes

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute in good faith within 30 days of written notice; failing that, disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

16. Changes to these terms

We may update these Terms from time to time. For material changes we will notify gym owners by email at least 15 days before they take effect and update the date at the top of this page. Continued use after the effective date constitutes acceptance.

17. Contact

Questions about these Terms: contact@lumifit.in. See also our Privacy Policy and Refund & Cancellation Policy.